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On the back of the machine.

Frequently Asked Question!

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Does the frame support multiple users connecting to the same device?

Certainly! There is no limit to the number of users. Just download the free app and connect to the frame, all your family members can share photos or videos.

How to Delete Photos on Your Frame
  1. Open the Settings on your frame.
  2. Press the “Manage photos” menu
  3. Press "Delete photos"
  4. Tap to select the photos you want to delete
    • Note: Use the square icon in the top right corner to select or de-select all photos at once
  5. To delete the selected photos, press the garbage/trash icon in the top right corner and confirm.
Is it possible to send photos to the frame from a different country, like from the US to Paris?

Absolutely! You can send photos from anywhere via the app as long as your photo frame is connected to wifi.

How To Transfer Photos via USB Cable
  1. Connect your frame to your computer with a USB cable
  2. On your frame, go to Settings -> Manage photos -> Transfer from computer
  3. Toggle the feature on, and your computer will detect the frame

  4. Start copying photos from your computer to the frame's DCIM folder

Simply let the frame import all the photos to its slideshow and avoid disconnecting the cable until all the photos have been transferred.